Stop new payments first. Save the exact hostname, transaction and support records, secure any affected wallet or account, then verify the domain through PAGCOR's current sources. Use the verified operator route for an account dispute, PAGCOR's regulatory contact for a regulated-gaming concern and CICC's official 1326 channel when the incident involves an online scam or cybercrime.
Follow the decision, not the animation
Stop money and access from moving
Do not pay a release fee, make a test deposit or create another account. Change reused passwords through the genuine service, protect the linked wallet and contact its official support if account access or payment credentials may be exposed.
Preserve one redacted timeline
Record the exact hostname, redirects, dates, amounts, transaction IDs, account status and support replies. Keep original files privately and hide OTPs, passwords, wallet PINs, full identity numbers and recovery codes from ordinary screenshots.
Verify the operator independently
Open PAGCOR Guarantee or PAGCOR's regulatory pages by typing the address yourself. Compare the complete gaming hostname and operator identity; a copied logo, certificate image or similar brand name is not an exact-domain match.
Choose the route that matches the incident
Use the verified operator's complaint route for its ledger, PAGCOR's current regulatory contact for a regulated-gaming concern, and CICC's official 1326 reporting information for an online scam or cybercrime. State observed facts rather than guessing who committed an offence.
Evidence to save before reporting an online casino scam
A report is easier to review when every record points to the same domain, account and transaction. Capture the information before a page, chat or status changes, but do not continue interacting merely to collect more proof.
Keep original screenshots and files in a private folder. Send only the minimum redacted material requested through an independently verified official route.
- ✓Exact hostname and every redirect destination
- ✓Operator or company name shown in the terms and privacy notice
- ✓Account username or ID with unrelated details hidden
- ✓Transaction reference, amount, payment route and Philippine timestamp
- ✓Withdrawal, KYC or bonus status shown at the time
- ✓Support ticket number, channel and written replies
- ✓URL and date of the PAGCOR verification check
Check the exact domain and licence claim
PAGCOR says its Guarantee service provides a regularly updated list of licensed internet gaming platforms under its oversight. Match the full hostname, not only the brand name, and repeat the check after any redirect.
If the exact domain cannot be matched, describe it as unverified in your report. LaroScope cannot determine criminal liability or certify an operator, and a missing match should not be turned into a public accusation without official findings.
Which Philippine reporting route fits the problem?
Start with the verified operator when the issue is a transaction status, account decision or game record because it controls the account ledger. Ask for a written response tied to the exact reference.
Use PAGCOR's current regulatory contact details for a concern involving a PAGCOR-regulated gaming operator or licence claim. CICC's Kontra Scam materials direct people to hotline 1326 for online-scam reporting. These channels serve different functions; sending one clear packet is more useful than copying secrets into multiple unofficial chats.
- ✓Operator support: account, round, deposit or withdrawal ledger
- ✓PAGCOR regulatory contact: regulated-gaming or licence concern
- ✓CICC 1326: online scam or cybercrime report
- ✓Wallet or bank support: unauthorized or disputed payment record
- ✓Emergency services: immediate threat to personal safety
If a password, OTP, wallet PIN or ID was exposed
Use the affected service's genuine app or independently typed website to secure the account. Do not follow a recovery link sent by the same person or chat being reported.
Tell the relevant wallet, bank or identity-data controller exactly what may have been exposed and when. A report does not itself reverse a payment or guarantee recovery, so follow each provider's documented security process and keep its case number.
Before money or identity moves
- ✓New payments and duplicate accounts stopped
- ✓Affected wallet or account secured through its genuine service
- ✓Exact hostname and redirects recorded
- ✓Transactions and support replies saved
- ✓Secrets and full identity details redacted
- ✓PAGCOR verification result dated
- ✓Reporting route matched to the incident
- ✓No recovery or outcome promised
Frequently asked questions
How do I report an online casino scam in the Philippines?+
Preserve the exact domain, transaction and support evidence first. Verify the domain through PAGCOR's current sources, use the verified operator and PAGCOR regulatory route when relevant, and use CICC's official 1326 information for an online scam or cybercrime report.
What evidence should I include?+
Include the exact hostname, redirects, operator name, transaction reference, amount, timestamp, status and support ticket. Redact OTPs, passwords, wallet PINs, recovery codes and unnecessary identity details.
Should I pay a fee to release a withdrawal or recover funds?+
No. Do not send another payment merely to release, verify or recover the first one. Preserve the request and check the genuine operator, wallet and official reporting channels.
Does reporting guarantee that money will be recovered?+
No. A report creates an official record and may support review, but it does not guarantee reversal, payment or recovery.
Where to verify current information
Game rules, payment processes and Philippine regulatory information can change. Check the exact game information panel, your wallet's official help centre and current PAGCOR pages before acting.
PAGCOR: Guarantee subsite launch and exact-domain verification purpose ↗PAGCOR regulatory contact information ↗CICC Kontra Scam brochure: official 1326 reporting information ↗